Privacy Policy

We collect information you provide when creating an account, placing an order, or contacting support — including your name, email address, phone number, delivery address, and order details.

When you sign in with Google, we receive your name, email address, and profile picture from Google according to the permissions you approve.

We also collect technical information such as device type, browser, and usage data to keep the platform secure and improve our services.

We use your information to process orders, calculate landed pricing, arrange international delivery, send order updates (including WhatsApp notifications when you opt in), and provide customer support.

We may use your contact details to respond to enquiries, prevent fraud, and comply with legal obligations including ZIMRA-related import requirements.

We share order and delivery information with logistics partners, payment processors, and platform suppliers only as needed to fulfil your order.

We do not sell your personal information. Service providers are required to handle your data securely and only for the purposes we specify.

We retain order and account records as long as needed to provide our services, meet legal requirements, and resolve disputes.

We use industry-standard security measures including encrypted connections and access controls. No method of transmission over the internet is completely secure.

You may update account details from your Vanguard account page, opt out of non-essential WhatsApp updates, or contact us to request access, correction, or deletion of your personal data where applicable law allows.

You can revoke Google account access at any time from your Google Account security settings.

For privacy questions, contact Vanguard Digital via the Help page or our official WhatsApp support line listed on the storefront.